KNO3 located in the Netherlands

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Klokjeslaan 95, 3601HD Maarssen

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges vary from 6,25 to households in The Netherlands to 10,75 to households in other European countries. We hope to lower these prices in the future. At the moment we are negotiating with DPD for lower prices.

Which payment methods are accepted in the Online Shop?

At the moment we accept Paypal and Direct Bank Transfers.
More payment methods will be added in the future.

How long will delivery take?

Delivery time varies from 1 to 7 working days.

How secure is shopping in the Online Shop? Is my data protected?

All your data is protected in our Online Shop. We do not give away any costumer information to other people outside our own company.

To check if your connection with the website is secure you can check for the https in front of the web url. If https is there it means your connection is secure.

What exactly happens after ordering?

Shortly after you order one of the products on our website we will receive a message from our system.
After the message is received we will pack your product and sign up your package to the DPD shipping website. After signing up you will receive an email containing the tracking ID for your package. The package will be send the same day or 1-2 days after confirmation.

Do I receive an invoice for my order?

Yes you will!

Once you’ve made your order you will receive a invoice by email.

You can also keep track of all your orders when you have made an account on our website.

What is the KvK number and/or BTW number of DutchChems?
Our KVK number is: 69590591
Our BTW number is: NL22 7986 817 B01

What is the retun-policy of DutchChems?

We accept the return of goods within 14 business days after delivery. Shipping costs for returns are paid by the customer.
Refunds will only be made if the product holding container is remained sealed.

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