Frequently Asked Questions

What are the delivery costs for orders from the Online Shop?

Delivery charges vary from € 2,75 to households in The Netherlands to € 7,25 to households in other European countries. We hope to lower these prices in the future. At the moment we are negotiating with DPD for lower prices.

Which payment methods are accepted in the Online Shop?

At the moment we accept PayPal, Giropay, iDeal, Bancontact/Mistercash, Sofort and Direct Bank Transfers.
More payment methods will be added in the future.

How long will delivery take?

Delivery time varies from 1 to 7 working days.

How secure is my order in this shop? Is my data protected?

All your data is protected in our webshop. We do not give away any costumer information to other people outside our own company.

To check if your connection with the website is secure you can check for the https in front of the web url. If https is there it means your connection is secure.

What exactly happens after ordering?

Shortly after you order one of the products on our website we will receive a message from our system.
After the message is received we will pack your product and sign up your package to the DPD shipping website. After signing up you will receive an email containing the tracking ID for your package. The package will be send the same day or 1-2 days after confirmation.

Do I receive an invoice for my order?

Yes you will!

Once you’ve made your order you will receive a invoice by email.

You can also keep track of all your orders when you have made an account on our website.

About Us

We at DutchChems are a company dedicated to the delivery of raw materials to individuals.

All products are distributed from our storage in The Netherlands.

We try to maintain a low price and a good quality of our product. Check it out in our store and/or visit www.dutchchems.com (this website is currently under development).